19 minutes ago. 0 Kudos Reply. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Tried the virtual assistant but it didn’t prove helpful. I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. 194. Stream from Virgin Media. Ashleigh_C. Account - Mobile. . Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. You should see a cable going through the wall and if you trace this inside, you should get the cable. May I know which one I can connect. 2. 0. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 03. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. 2. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 9. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The answer is yes. on 27-01-2023 17:22. It is surface clipped usually. No TV. Delivery 7 days a week. on 28-10-2022 17:29. Need wall socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media;. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Can anyone help or know how long it takes to g. A non-split socket will have the sockets and screws in the middle. . This video will show you how to install a Virgin Media extension cable. We recently applied for a virgin package of tv, phone and broadband. Plug into the Hub. Broadband. Hi VM team, We moved today to our new house. Following the installation and verification of its functionality, you can browse the web or. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. • Take the red-banded end of the isolator cable and push it. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Booking an engineer is easy with Virgin Media. Thank you. jpeg File size: 143. Home Phone. Re: No Wall Socket for Quickstart. Account - Mobile. I think there’s something missing to the Virgin Media wall socket in my flat. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 168. Options. No Virgin Media socket Go to solution. The cable could be hidden within, or behind, furniture. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Package arrive today and realized I don't have a VM wall socket to. I tried both the wires, it didn’t set up the WiFi. Some properties do not have a wall socket, only a cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. No Wall Socket. Manage Your Account. and view the images for a range of different wall box options. The metal box in photo 3 looks like a likely contender. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Back a step. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But I have no Virgin Media Wall socket in my house. Hi Graham. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I recently got Virgin broadband installed. . SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Security matters. Incidentally the phone socket is redundant if not in use and can be safely removed. on 01-02-2023 14:26. My Virgin Media App. Connect the cable adaptor to the black. 01-02-2023 10:59 - edited 01-02-2023 11:00. My Virgin Media App. on 25-09-2022 15:41. Re: My house wall socket that cannot fit to VM hub. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. When you place your order, we'll let you know. Tudor. I am going to cancel. Most of our customers receive their bills via E-billing. @Soroosh1 wrote: Hi, I just received my hub. Hi. Any help much appreciated, could a mod please help? 0 Kudos Reply. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Socket should be on the underside. . If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I highly doubt my landlord will allow a virgin coax. Now none of my internal phone sockets. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. on 12-01-2023 21:04. 1 ACCEPTED SOLUTION. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Answered! Go to Answer. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Even sitting in the room above the router, the WiFi was dreadful. Virgin Media; My Virgin Media; Shop;. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. 2. 100. 0 Kudos. If you can get Quickstart, you can choose one of two delivery options. That is a rooftop aerial outlet for Freeview TV. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Browse Re: No wall socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Occasionally only a very short stub of wire is left behind often hidden. . If an engineer is offered - accept that. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you can't see anything obvious go. Mark as New; Bookmark this message; Subscribe to this message. Browse. Connect the Hub’s power cable with the blue tab. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The new cables from your Quick Start kit will be push fit. . just moved in, can see the brown cable coming in from outside but there's no VM. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. Once connected it directly to a hub, a little bit loose, but then interne. Options. I was sent the pack as Virgin said my - 5440115. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. to be phone lines. How do I book an engineer to come out - 5345632. on a domestic hub you look at the values thus. • Check the connection is tightly connected, it will make a 'click' noise. I don't have a virgin media wall socket and this is stressing me out. Stream from Virgin Media. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Thank you for the tel no. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Pick a category to get started. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. However the wall socket doesn’t have the correct connection for the cable with the hub. Hi, I just moved to a new house and got my virgin media kit today. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. If it is a loose cable only, you will need one of these to connect the Quickstart cable. These enter my house via an air brick/vent very close to. When I was going to self-install it, I didn't find any wall socket. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The problem is the Hub is in my Study and the - 4964746. Virgin Media; My Virgin Media. Please help. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. QuickStart, set up and connections. I’ve just lived into my new house and received my Virgin box. Reduces the number of required wall sockets. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Sometimes there is no wall box, just a trailing cable. I'm at the stage where I need to plug the -. Can you help me please. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Wall Socket. 1 ACCEPTED SOLUTION. The cable could be hidden within, or behind, furniture. No wall socket. Up to 3 WiFi Pods if needed. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Rob. . Im a new VM customer, and am getting Broadband and phone. QuickStart, set up and connections. You need a small spanner to remove this, then push the provided connector over the exposed end. Perfect for when you can’t all decide on what to watch. Don’t plug the power cable into a plug socket yet. If you're happy with this and for the charge we can make the arrangements for you 🙂. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). The only one I have is like this which does not fit a round plug. both appear. There are multiple different branded wall boxes inside our flat but none. Networking and WiFi. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. The box and cables may have been removed by the previous occupiers. No virgin media wall socket. Preparing for Landline changeover to fibre. Also tried the Ethernet, not. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. We recently received our router and cables. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Account - Mobile. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . But the wall socket, I cannot attach the wall socket with Isolator Cable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 100. Placed an order and the lady said we were eligible for quick start self installation. Can someone come and set it up? 0 Kudos Reply. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. As you can see in the photos, the phone point is far. Stay safe online. If you're still. Will an engineer h. Account - Cable. The answer is yes. Or you may be quicker than average! You won’t be involved the whole time. . I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. I’ve just been to the property but not sure these are the right sockets. You can also check for a loose cable as not all properties have a socket. You need to go outside and locate the brown or grey omnibox on the wall. 388. Hi, Same problem here. 29-12-2022 20:58 - edited 29-12-2022 21:00. . Push fit the VM-supplied lead onto the socket. Re: No VM wall socket / wall socket damage. Also tried the Ethernet, not. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. We have tried plugging it into the only box we found it would fit but no luck. Hi mariz2198, thanks for posting and welcome to our community. Entertain me; Broadband Deals. . I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Push the white cable with the black label into the Hub. Tuning in Options. Tudor. Browse Virgin Media Virgin Media Community. I’m having the exact same problem. on 14-09-2022 12:00. I was happy and my kids were waiting for internet but unfortunately no wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. We have tried plugging it into the only box we found it would fit but no luck. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi rt001 . The top “capped” one is marked FM & has been disused since cable went digital. The cable could be hidden within, or behind, furniture. 97K; 1. Manage Your Account. (and up the wall). New to the UK and just moved into our first home here. Kindly help me with a manned installation. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. The cable could be hidden within, or behind, furniture. i opted for the self install, however on inspection we - 5180915. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. TV, FM and DAB combinations available. Security matters. Turn on your TV and get connected. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Home Phone. Speedon 22-10-2022 20:58. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. No wall socket as in 360 guide. I have 2 black sky looking cables but that is it. #2. screw the master socket back to the wall. You need to go outside and locate the brown or grey omnibox on the wall. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Phone line - 5 mins. Now to my Issue: I opted for the self-installation ki. If you had any further enthusiasm. The Openreach sockets do not work for Virgin Media. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Hello Virgin Media, we moved into a new house. At least 30Mbps download speeds in every room or £100 one-off credit. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. It probably goes into another room in the house. It can take 5 to 10 minutes to restart. 89K; 373; 537; Martin_N. Chatter and natter. Tudor. Turn on and start the Box. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The package was delivered but there is no wall socket for me to plug into. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Occasionally only a very short stub of wire is left. 4 weeks ago. Back a step. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. But there are 2 wires leading which can be plugged in the hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. When you place your order, we'll let you know. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Just joined. - 5250024Trace any cables coming out of it and check the ends of them. A Virgin Media wall socket is simply a point of entry into your home. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Click & Collect. Forum; Apps. The NTL cable termination box is outside. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I will only be using one wall socket, so the other socket will have no connections. What do we do? - 5352510. . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Browse Virgin Media Virgin Media Community. PS. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Was told that an engineer would come out, look at the sockets and do the switchover. on 30-12-2022 13:33. The other is marked TV, & this is used for TV & Broadband. 22-12-2022 19:19 - edited 22-12-2022 19:20. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Options. How long will the QuickStart installation take me? WiFi Hub - 30 mins. That is the correct fitting, it should push on unless its too loose inside the large housing. 0 Kudos. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Don’t plug the power cable into a plug socket yet. Turn on and start the hub. on 15-11-2022 18:53. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Account - Cable. Socket should be on the underside. Best Regards, Elif. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. Thanks again. My Virgin Media App. 19 minutes ago. Absolutely not. 3 Kudos Reply. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Being connected to the internet is one of the most important modern essentials in 20. How about using a 10m RJ11 to RJ11 telephone cable. Can't find Wall Socket on 18-11-2021 13:36. Second, you'll likely need a manned installation for your VM services. Ashleigh_C. Screwless Faceplate. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 19K; 36; 98; Sofia_B. See where this Helpful Answer was postedThanks for your reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. The port of wall socket - 5152519. Virgin Phone Switchover. But I have actually managed to get through to the technical team over chat. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. The cable could be hidden within, or behind, furniture.